Royalfee Refund Policy
Everything we offer is chosen to live up to high standards. All products are fully guaranteed against defect or faulty workmanship.
In order to apply for a refund, you need to submit a return request within 48 hours of receiving the order. Refunds will be processed in the form of a Bank Transfer/Gift Card/Coupon Code of the same order value which will be redeemable with unlimited validity.
- Made-on-Order products can only be exchanged for a different size and not refunded.
If the size of the shoe received is smaller or larger than desired, feel free to file an exchange request with us. The desired replacements will be dispatched once we have received the return.
- Products must not be used, washed, damaged and they must be unworn.
- Goods must returned to our warehouse in "perfect condition and without any sign of wear".
- All products must be returned in their original packaging , accessories and with brand tags intact.
- The product should be sealed in order to ensure safety during transit.
Royalfee will not be held accountable in case a product is lost or damaged in transit because of unprotected packaging when being returned.
NOTE : Products purchased under any promotion, clearance sale, Deal of the Week Page and Any Other Discount Offer can only be exchanged with the Available Size & Product in the same Sale / Offer or returned for store credit only.
Please Note: All Royalfee products are handmade. It’s a wear and tear product and completely depends on your usage. However, if any manufacturing defect is discovered then the product can be exchanged within 7 days of purchasing.
- Items valued more than 2500 INR or higher can only be exchanged against any other product on the site or for store credit from Royalfee. Cash back will not be accepted.
- Custom-made products like professionalization on product are considered as a final sale and are processed only as prepaid orders. As these are the Final Sales and products are specially created so these cannot be refunded (But in some cases, store credits can be issued for these sales).
- Items on clearance, combo offers, Deal of the Week page, sale of 50% or under festive discounts are considered as final sale and can only be returned or exchanged for a store credit subject to our discretion.
- Items that are worn out or used and not returned in the original condition with complete packaging, tags and accessories will not be eligible for any returns or exchanges.
- Only one coupon code can be used at a single time. Some coupons can be clubbed with ongoing Offers and some cannot, customers can confirm the same from our Support Team or from the Offer's Terms.
- Gifts cards are not returnable and can't be exchanged for cash.
- Store credit or Gift Cards can be used anytime for up to 365 days (1 year) from the date of issue.